{"id":9649,"date":"2026-05-25T12:00:38","date_gmt":"2026-05-25T12:00:38","guid":{"rendered":"https:\/\/siview.ai\/?post_type=faq&#038;p=9649"},"modified":"2026-05-25T12:00:38","modified_gmt":"2026-05-25T12:00:38","slug":"troubleshooting-autoref-i-optik","status":"publish","type":"faq","link":"https:\/\/siview.ai\/en\/faq-en\/troubleshooting-autoref-i-optik\/","title":{"rendered":"Troubleshooting autoref (i-Optik)"},"excerpt":{"rendered":"<p>To resolve your autoref issue as quickly as possible, please make sure you have the following two pieces of information ready. A single connection setup is supported : a DE9 cable connected to the autoref \u00a0a\u00a0USB dongle on the other end You can find those informations UNDER the autoref, please lay it carrefuly on the [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","faq-box":[49,50],"faq-categorie":[103],"class_list":["post-9649","faq","type-faq","status-publish","hentry","faq-box-v1-en","faq-box-v2-en","faq-categorie-hardware"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting autoref (i-Optik) &#8211; SiVIEW<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting autoref (i-Optik) &#8211; SiVIEW\" \/>\n<meta property=\"og:description\" content=\"To resolve your autoref issue as quickly as possible, please make sure you have the following two pieces of information ready. 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