{"id":4637,"date":"2024-07-20T08:13:40","date_gmt":"2024-07-20T08:13:40","guid":{"rendered":"https:\/\/siview.ai\/assistance\/"},"modified":"2025-09-16T08:29:41","modified_gmt":"2025-09-16T08:29:41","slug":"assistance","status":"publish","type":"page","link":"https:\/\/siview.ai\/en\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4637\" class=\"elementor elementor-4637 elementor-4385\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-image-url=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Image-85-scaled.jpg\" class=\"elementor-element elementor-element-3350c2e e-flex e-con-boxed e-con e-parent\" data-id=\"3350c2e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48f70b7 e-con-full e-flex e-con e-child\" data-id=\"48f70b7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62aaef7 elementor-widget elementor-widget-heading\" data-id=\"62aaef7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span class=\"title-highlight\">Welcome to\n<br> technical support<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35dfa49 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"35dfa49\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70da561 elementor-widget elementor-widget-text-editor\" data-id=\"70da561\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Need help or technical information?<br>Browse our FAQ and find the information you need!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-color=\"#02010100\" class=\"elementor-element elementor-element-f2d67a7 e-flex e-con-boxed e-con e-parent\" data-id=\"f2d67a7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0113780 elementor-widget elementor-widget-shortcode\" data-id=\"0113780\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <div class=\"faq-search-container\" data-filter=\"\" data-lang=\"en\">\n        <input type=\"text\" id=\"faq-search-input\" placeholder=\"Search by keywords. Example: WiFi connection\" \/>\n        <img decoding=\"async\" src=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/05\/Groupe-15.svg\" class=\"iconloop\">\n        <ul id=\"faq-search-results\" style=\"display:none;\"><\/ul>\n    <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-color=\"#FBFBFB5E\" data-dce-background-overlay-image-url=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3036.png\" class=\"elementor-element elementor-element-abe349e e-grid e-con-boxed e-con e-parent\" data-id=\"abe349e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a data-dce-background-color=\"#FFFFFF33\" data-dce-background-hover-color=\"#3CB3A3\" class=\"elementor-element elementor-element-8cc604d e-con-full e-flex e-con e-child\" data-id=\"8cc604d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\" href=\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb57b0 elementor-widget elementor-widget-image\" data-id=\"7cb57b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"377\" src=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3068.png\" class=\"attachment-large size-large wp-image-4231\" alt=\"\" srcset=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3068.png 502w, https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3068-300x225.png 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e42fea6 elementor-widget elementor-widget-heading\" data-id=\"e42fea6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SiVIEW <sup>Box\u00ae<\/sup> v1<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce3a204 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ce3a204\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a data-dce-background-color=\"#FFFFFF33\" data-dce-background-hover-color=\"#003F68\" class=\"elementor-element elementor-element-5b37c3d e-con-full e-flex e-con e-child\" data-id=\"5b37c3d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\" href=\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v2\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d9d597 elementor-widget elementor-widget-image\" data-id=\"0d9d597\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"558\" height=\"377\" src=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3069.png\" class=\"attachment-large size-large wp-image-4233\" alt=\"\" srcset=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3069.png 558w, https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3069-300x203.png 300w\" sizes=\"auto, (max-width: 558px) 100vw, 558px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1301048 elementor-widget elementor-widget-heading\" data-id=\"1301048\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SiVIEW <sup>Box\u00ae<\/sup> v2<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b0735 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b0b0735\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-color=\"#F3F3F37D\" class=\"elementor-element elementor-element-c0ea111 e-flex e-con-boxed e-con e-parent\" data-id=\"c0ea111\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-e23b752 e-con-full e-flex e-con e-child\" data-id=\"e23b752\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3faabdf elementor-widget elementor-widget-heading\" data-id=\"3faabdf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact SiVIEW support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5e509 elementor-widget elementor-widget-text-editor\" data-id=\"6d5e509\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Would you like more information or general technical advice? <br>Contact SiVIEW customer service by email via our <a href=\"https:\/\/siview.ai\/en\/assistance\/assistance-technique\/\">contact form<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec6e91 elementor-widget elementor-widget-button\" data-id=\"7ec6e91\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/siview.ai\/en\/assistance\/assistance-technique\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Welcome to technical support Need help or technical information?Browse our FAQ and find the information you need! SiVIEW Box\u00ae v1 SiVIEW Box\u00ae v2 Contact SiVIEW support Would you like more information or general technical advice? Contact SiVIEW customer service by email via our contact form. Contact us<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-4637","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technical support: Support and FAQs for users - SiVIEW<\/title>\n<meta name=\"description\" content=\"Need help or technical information? 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