{"id":4640,"date":"2024-05-06T11:45:39","date_gmt":"2024-05-06T11:45:39","guid":{"rendered":"https:\/\/siview.ai\/assistance\/faq-siviewbox-v1\/"},"modified":"2025-09-08T15:07:00","modified_gmt":"2025-09-08T15:07:00","slug":"faq-siviewbox-v1","status":"publish","type":"page","link":"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/","title":{"rendered":"FAQ Siviewbox V1"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4640\" class=\"elementor elementor-4640 elementor-3902\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-overlay-color=\"#FFFFFF\" data-dce-background-image-url=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3068-1.png\" class=\"elementor-element elementor-element-335aa64 e-flex e-con-boxed e-con e-parent\" data-id=\"335aa64\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9271886 e-con-full e-flex e-con e-child\" data-id=\"9271886\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abda518 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"abda518\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/siview.ai\/en\/assistance\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-left\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M34.52 239.03L228.87 44.69c9.37-9.37 24.57-9.37 33.94 0l22.67 22.67c9.36 9.36 9.37 24.52.04 33.9L131.49 256l154.02 154.75c9.34 9.38 9.32 24.54-.04 33.9l-22.67 22.67c-9.37 9.37-24.57 9.37-33.94 0L34.52 272.97c-9.37-9.37-9.37-24.57 0-33.94z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assistance<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a369b elementor-widget elementor-widget-heading\" data-id=\"45a369b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color: black;font-weight: 900\"><sup>SiviewBox\u00ae<\/sup><\/span> v1\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adf550e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"adf550e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee39d0f elementor-widget elementor-widget-shortcode\" data-id=\"ee39d0f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <div class=\"faq-search-container\" data-filter=\"v1\" data-lang=\"en\">\n        <input type=\"text\" id=\"faq-search-input\" placeholder=\"Search by keywords. Example: WiFi connection\" \/>\n        <img decoding=\"async\" src=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/05\/Groupe-15.svg\" class=\"iconloop\">\n        <ul id=\"faq-search-results\" style=\"display:none;\"><\/ul>\n    <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a1d48f e-con-full e-flex e-con e-child\" data-id=\"0a1d48f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-441d3e9 elementor-widget elementor-widget-image\" data-id=\"441d3e9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"993\" height=\"745\" src=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3037.png\" class=\"attachment-1536x1536 size-1536x1536 wp-image-4246\" alt=\"\" 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problem?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55293ec elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"55293ec\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-overlay-color=\"#00000021\" data-dce-background-image-url=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-de-masques-44.jpg\" class=\"elementor-element elementor-element-0a5cdd8 e-con-full e-flex e-con e-child\" data-id=\"0a5cdd8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-dce-background-color=\"#FFFFFFBF\" class=\"elementor-element elementor-element-087c9c8 e-con-full e-flex e-con e-child\" data-id=\"087c9c8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a58a30a elementor-widget elementor-widget-heading\" data-id=\"a58a30a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact our Technical Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b863b6 elementor-widget elementor-widget-heading\" data-id=\"3b863b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Fill in our customer support form or contact our specialists.  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-537dfb8 elementor-align-justify btnshadow elementor-widget elementor-widget-button\" data-id=\"537dfb8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/siview.ai\/en\/assistance\/assistance-technique\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc46b06 e-con-full e-flex e-con e-child\" data-id=\"fc46b06\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a5c01f elementor-widget elementor-widget-shortcode\" data-id=\"8a5c01f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"search-filter-results\" id=\"search-filter-results-4646\">            <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/what-is-the-difference-between-the-different-types-of-reports-complete-report-primo-prescription-simplified-report\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">What is the difference between the different types of reports (complete report, primo prescription, simplified report)?<\/h3>\n                    <span class=\"faq-categorie\">Opto<\/span>                    <div class=\"excerpt-faq\"><p>This report provides a detailed analysis. It includes all measurements, visual correction, and observations, for thorough monitoring or specific needs. It is presented over multiple pages to cover all the information. This report concerns a first request for glasses. Medical authorization is required to establish or modify the visual correction. This report is for people [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/losing-connection-with-the-head-and-or-the-screen\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Losing connection with the head and\/or the screen<\/h3>\n                    <span class=\"faq-categorie\">Hardware<\/span>                    <div class=\"excerpt-faq\"><p>I can\\&#8217;t control the head and\/or the screen with SiVIEW. Check that the dongle is correctly aimed at the screen. This dongle works like a remote control: it uses an infrared signal that must be directed toward the screen to function properly. Make sure there are no obstacles between the dongle and the screen, and [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/when-is-the-snellen-e-used\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">When is the Snellen E used?<\/h3>\n                    <span class=\"faq-categorie\">Opto<\/span>                    <div class=\"excerpt-faq\"><p>The Snellen E is used when performing a distance vision test to measure a patient\u2019s ability to distinguish details at a certain distance. It is used for illiterate patients, for those who do not speak the country\u2019s language, and often for young children. Launch the SiVIEW Exam application and log in to your SiVIEW account. [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/siview-exam-training-mode\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">SiVIEW Exam: training mode<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>I have new contractors who need to be trained on how to use SiVIEW, or I want to replay an exam with SiVIEW. How can I perform a full exam without it being counted in the statistics of my dashboard ? Here is how to start a training exam with the SiVIEW solution. Open the [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/customizing-your-siview-access-password\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Customizing your SiVIEW Access Password<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span>                    <div class=\"excerpt-faq\"><p>Go to your computer. Open a web browser and enter the following adress, or click the link: https:\/\/my3.siviewtech.com\/login Enter your username and password (these are the same credentials you use to log in to the application on the tablet). Click the icon at the top right of the screen, then click your login username. Once [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-do-i-access-my-personnal-account-and-view-my-data-on-the-siview-server\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How do I access my personnal account and view my data on the SiVIEW server ?<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span>                    <div class=\"excerpt-faq\"><p>Your personnal account is designed to help you find your patients, access their records, and easily view exam results. To access your space, go to SiVIEW &#8211; AI for fast, reliable eye exams &nbsp; Enter your email address and your password to log in to the portal. You will then arrive on the home page. [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/exam-results-which-one-to-choose\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Exam results, which one to choose?<\/h3>\n                    <span class=\"faq-categorie\">Opto<\/span>                    <div class=\"excerpt-faq\"><p>Summary tab Measurement tab In the summary tab, you&#8217;ll find SiVIEW prescription proposals for glasses and contact lenses. &nbsp; In the measurements tab, you&#8217;ll find information about the eye test. The bino perceptual results framed in green correspond to the prescription recommended by SiVIEW. &nbsp; &nbsp; We hope this article has been helpful and that [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-remotely-connect-to-your-siview-tablet-using-the-pre-installed-anydesk-application\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to remotely connect to your SiVIEW tablet using the pre-installed AnyDesk application.<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span>                    <div class=\"excerpt-faq\"><p>My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-download-and-install-anydesk-remote-control-on-a-computer\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to Download and Install AnyDesk Remote Control on a Computer<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-add-practitioners-on-the-patient-data-page-in-siview-exam\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to add practitioners on the patient data page in SiVIEW Exam.<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span><span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>we will see how to add practitioners on the patient data page in the application.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/biocular-balance-checking-the-direction-of-polarization\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Biocular balance: checking the direction of polarization<\/h3>\n                    <span class=\"faq-categorie\">Hardware<\/span>                    <div class=\"excerpt-faq\"><p>Make sure your refraction equipment is polarization-compatible (please refer to manufacturer&#8217;s instructions). Activate biocular balance by polarization : Open the SiVIEW Exam application. Click on the burger menu (icon on the top-left corner of the screen). &nbsp; &nbsp; 3. Select &#8220;Preferences&#8221;. &nbsp; &nbsp; 4. Ensure that the Biocular examination \u201cby polarization \u201d option is activated. [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/billing-information\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Billing Information<\/h3>\n                    <span class=\"faq-categorie\">Invoice<\/span>                    <div class=\"excerpt-faq\"><p>I have never received an invoice from SiVIEW. I have received invoices before, but one or more seem to be missing.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/i-cant-connect-to-siview-app-or-siview-client-portal-incorrect-email-or-password\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">I cannot connect to SiVIEW app or SiVIEW client portal: incorrect email or password<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span>                    <div class=\"excerpt-faq\"><p>I can&#8217;t connect to SiVIEW app or SiVIEW client portal even though I&#8217;m using the correct email. I receive a message &#8220;incorrect email and\/or password.&#8221;<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-contact-siview-support-team\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to contact SiVIEW Technical Support<\/h3>\n                                        <div class=\"excerpt-faq\"><p>I need technical assistance, but I can&#8217;t find how to contact the SiVIEW Technical Support.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/box-v1-how-to-pair-my-tablet-and-siview-box-via-bluetooth\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to Pair My Tablet and SiVIEW Box via Bluetooth?<\/h3>\n                                        <div class=\"excerpt-faq\"><p>My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n            <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assistance SiviewBox\u00ae v1 Filter by item category Can&#8217;t find the answer to your problem? Contact our Technical Support Fill in our customer support form or contact our specialists. Contact us<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4637,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-4640","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Siviewbox V1 &#8211; SiVIEW<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Siviewbox V1 &#8211; SiVIEW\" \/>\n<meta property=\"og:description\" content=\"Assistance SiviewBox\u00ae v1 Filter by item category Can&#8217;t find the answer to your problem? 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Contact us\" \/>\n<meta property=\"og:url\" content=\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/\" \/>\n<meta property=\"og:site_name\" content=\"SiVIEW\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-08T15:07:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3037.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/\",\"url\":\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/\",\"name\":\"FAQ Siviewbox V1 &#8211; SiVIEW\",\"isPartOf\":{\"@id\":\"https:\/\/siview.ai\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3037.png\",\"datePublished\":\"2024-05-06T11:45:39+00:00\",\"dateModified\":\"2025-09-08T15:07:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/#primaryimage\",\"url\":\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3037.png\",\"contentUrl\":\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3037.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/siview.ai\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Assistance\",\"item\":\"https:\/\/siview.ai\/en\/assistance\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ Siviewbox V1\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/siview.ai\/en\/#website\",\"url\":\"https:\/\/siview.ai\/en\/\",\"name\":\"Siview\",\"description\":\"L\u2019intelligence artificielle au service de la r\u00e9fraction\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/siview.ai\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ Siviewbox V1 &#8211; SiVIEW","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v1\/","og_locale":"en_US","og_type":"article","og_title":"FAQ Siviewbox V1 &#8211; SiVIEW","og_description":"Assistance SiviewBox\u00ae v1 Filter by item category Can&#8217;t find the answer to your problem? 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