{"id":4642,"date":"2024-07-19T13:16:39","date_gmt":"2024-07-19T13:16:39","guid":{"rendered":"https:\/\/siview.ai\/assistance\/faq-siviewbox-v2\/"},"modified":"2024-08-30T08:03:41","modified_gmt":"2024-08-30T08:03:41","slug":"faq-siviewbox-v2","status":"publish","type":"page","link":"https:\/\/siview.ai\/en\/assistance\/faq-siviewbox-v2\/","title":{"rendered":"FAQ Siviewbox V2"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4642\" class=\"elementor elementor-4642 elementor-4275\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-image-url=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3075.png\" class=\"elementor-element elementor-element-335aa64 e-flex e-con-boxed e-con e-parent\" data-id=\"335aa64\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9271886 e-con-full e-flex e-con e-child\" data-id=\"9271886\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-615c2e9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"615c2e9\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/siview.ai\/en\/assistance\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-left\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M34.52 239.03L228.87 44.69c9.37-9.37 24.57-9.37 33.94 0l22.67 22.67c9.36 9.36 9.37 24.52.04 33.9L131.49 256l154.02 154.75c9.34 9.38 9.32 24.54-.04 33.9l-22.67 22.67c-9.37 9.37-24.57 9.37-33.94 0L34.52 272.97c-9.37-9.37-9.37-24.57 0-33.94z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assistance<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a369b elementor-widget elementor-widget-heading\" data-id=\"45a369b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color: black;font-weight: 900\">SiviewBox<sup>\u00ae<\/sup><\/span> v2  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adf550e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"adf550e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee39d0f elementor-widget elementor-widget-shortcode\" data-id=\"ee39d0f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <div class=\"faq-search-container\" data-filter=\"v2\" data-lang=\"en\">\n        <input type=\"text\" id=\"faq-search-input\" placeholder=\"Search by keywords. Example: WiFi connection\" \/>\n        <img decoding=\"async\" src=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/05\/Groupe-15.svg\" class=\"iconloop\">\n        <ul id=\"faq-search-results\" style=\"display:none;\"><\/ul>\n    <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a1d48f e-con-full e-flex e-con e-child\" data-id=\"0a1d48f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-441d3e9 elementor-widget elementor-widget-image\" data-id=\"441d3e9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"993\" height=\"671\" src=\"https:\/\/siview.ai\/wp-content\/uploads\/2024\/07\/Groupe-3075-1.png\" class=\"attachment-1536x1536 size-1536x1536 wp-image-4280\" alt=\"\" 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e-flex e-con e-child\" data-id=\"087c9c8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a58a30a elementor-widget elementor-widget-heading\" data-id=\"a58a30a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact our Technical Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b863b6 elementor-widget elementor-widget-heading\" data-id=\"3b863b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Fill in our customer support form or contact our specialists.  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-537dfb8 elementor-align-justify btnshadow elementor-widget elementor-widget-button\" data-id=\"537dfb8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/siview.ai\/en\/assistance-technique\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc46b06 e-con-full e-flex e-con e-child\" data-id=\"fc46b06\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a5c01f elementor-widget elementor-widget-shortcode\" data-id=\"8a5c01f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"search-filter-results\" id=\"search-filter-results-4647\">            <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/what-is-the-difference-between-the-different-types-of-reports-complete-report-primo-prescription-simplified-report\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">What is the difference between the different types of reports (complete report, primo prescription, simplified report)?<\/h3>\n                    <span class=\"faq-categorie\">Opto<\/span>                    <div class=\"excerpt-faq\"><p>This report provides a detailed analysis. It includes all measurements, visual correction, and observations, for thorough monitoring or specific needs. It is presented over multiple pages to cover all the information. This report concerns a first request for glasses. Medical authorization is required to establish or modify the visual correction. This report is for people [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/losing-connection-with-the-head-and-or-the-screen\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Losing connection with the head and\/or the screen<\/h3>\n                    <span class=\"faq-categorie\">Hardware<\/span>                    <div class=\"excerpt-faq\"><p>I can\\&#8217;t control the head and\/or the screen with SiVIEW. Check that the dongle is correctly aimed at the screen. This dongle works like a remote control: it uses an infrared signal that must be directed toward the screen to function properly. Make sure there are no obstacles between the dongle and the screen, and [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/siview-remote-control-pairing-re-pairing-guide\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">SiVIEW Remote Control pairing\/re-pairing guide<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>Press the button at the top center of the remote control to turn it on. The SiVIEW logo should then start blinking in blue, indicating that it is ready to be connected. For this step, go to your SiVIEW tablet. Click on the \u201ci\u201d icon at the bottom left of your screen. Then on \\&#8221;Settings\\&#8221; [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/difference-in-visual-acuity-between-screen-and-tablet\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Difference in visual acuity between screen and tablet<\/h3>\n                    <span class=\"faq-categorie\">Hardware<\/span>                    <div class=\"excerpt-faq\"><p>When I start a SiVIEW exam, the visual acuities on the screen and the SiVIEW tablet are not the same. Check that the dongle is properly pointed at the screen. This dongle works like a remote control: it uses an infrared signal that must be directed toward the screen to function correctly. Make sure there [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/quels-sont-les-horaires-du-support-technique-siview\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Quels sont les horaires du support technique SiVIEW ?<\/h3>\n                                        <div class=\"excerpt-faq\"><p>Le support technique SiVIEW est disponible \u00e0 des horaires diff\u00e9rents selon votre r\u00e9gion. Lundi \u2013 Vendredi : 07:00 \u2013 20:00 (heure CET\/CEST) Samedi : 10:00 \u2013 19:00 (heure CET\/CEST) Horaires d\u2019hiver (environ octobre \u2013 mars) Lundi \u2013 Vendredi : 09:00 \u2013 22:00 (heure d\u2019Arabie Saoudite) Samedi : 12:00 \u2013 21:00 (heure d\u2019Arabie Saoudite) Horaires d\u2019\u00e9t\u00e9 [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-check-and-re-pair-connected-refraction-devices-in-the-siview-exam-app-2\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to check and re-pair connected refraction devices in the SiVIEW Exam app<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span><span class=\"faq-categorie\">Hardware<\/span>                    <div class=\"excerpt-faq\"><p>I can\\&#8217;t start an exam. My tablet was replaced due to loss, theft, or malfunction and has recently been re-paired. The application had to be reinstalled. Here\\&#8217;s how to check if your refraction devices are properly connected to the SiVIEW box in the SiVIEW exam application Launch the SiVIEW Exam application and log in to [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/what-are-the-siview-technical-support-hours\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">What are the SiVIEW Technical Support hours ?<\/h3>\n                                        <div class=\"excerpt-faq\"><p>SiVIEW Technical Support is available at different hours depending on your region. Monday \u2013 Friday: 07:00 \u2013 20:00 (CET\/CEST time) Saturday: 10:00 \u2013 19:00 (CET\/CEST time) Winter schedule (approximately October \u2013 March) Monday \u2013 Friday: 09:00 \u2013 22:00 (Saudi Arabia time) Saturday: 12:00 \u2013 21:00 (Saudi Arabia time) Summer schedule (approximately March \u2013 October) Monday [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-change-the-keyboard-language-on-my-siview-tablet\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to change the keyboard language on my SiVIEW tablet ?<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>I can\\&#8217;t change the keyboard language on my SiVIEW tablet Here\\&#8217;s how to change the keyboard language When you are on the login page, click the settings icon located at the top right of your keyboard. Then select \\&#8221;Languages and types\\&#8221; Then click on \\&#8221;Manage input languages\\&#8221; And finally, select the desired language and uncheck [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/i-am-experiencing-latency-during-my-exam\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">I am experiencing latency during my exam<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span><span class=\"faq-categorie\">Hardware<\/span>                    <div class=\"excerpt-faq\"><p>The SiVIEW tablet can connect to the box in two modes: direct mode, by connecting to the Wi-Fi network broadcast by the SiVIEW box, and remote mode, via the Internet for remote access. Remote mode allows the tablet to access the box remotely via the Internet, through an intermediary service, providing off-site access but depending [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-change-the-language-on-your-siview-tablet\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to change the language on your SiVIEW tablet<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>The tablet is currently set to the wrong language. &nbsp; Here\\&#8217;s how to change the language on the SiVIEW tablet Unlock the tablet by entering the PIN code and press the \\&#8221;i\\&#8221; button at the bottom left of the screen. In the drop-down menu, select \\&#8221;Settings.\\&#8221; In the drop-down menu select \\&#8221;Language\\&#8221;. Press \\&#8221;add language\\&#8221; [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-ajust-the-distance-between-the-screen-and-the-phoropter\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to ajust the distance between the screen and the phoropter<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>How to ajust the distance between the screen and the phoropter Lauch the SiVIEW Exam application and log in to your SiVIEW account. Select the drop-down menu in the upper left part of the screen. In the drop-down menu select &#8220;Preferences&#8221;. Scroll down to &#8220;Examination Distance&#8221;. Using a measuring tape, measure the distance between the [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/when-is-the-snellen-e-used\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">When is the Snellen E used?<\/h3>\n                    <span class=\"faq-categorie\">Opto<\/span>                    <div class=\"excerpt-faq\"><p>The Snellen E is used when performing a distance vision test to measure a patient\u2019s ability to distinguish details at a certain distance. It is used for illiterate patients, for those who do not speak the country\u2019s language, and often for young children. Launch the SiVIEW Exam application and log in to your SiVIEW account. [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/siview-exam-training-mode\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">SiVIEW Exam: training mode<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>I have new contractors who need to be trained on how to use SiVIEW, or I want to replay an exam with SiVIEW. How can I perform a full exam without it being counted in the statistics of my dashboard ? Here is how to start a training exam with the SiVIEW solution. Open the [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/customizing-your-siview-access-password\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Customizing your SiVIEW Access Password<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span>                    <div class=\"excerpt-faq\"><p>Go to your computer. Open a web browser and enter the following adress, or click the link: https:\/\/my3.siviewtech.com\/login Enter your username and password (these are the same credentials you use to log in to the application on the tablet). Click the icon at the top right of the screen, then click your login username. Once [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-do-i-access-my-personnal-account-and-view-my-data-on-the-siview-server\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How do I access my personnal account and view my data on the SiVIEW server ?<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span>                    <div class=\"excerpt-faq\"><p>Your personnal account is designed to help you find your patients, access their records, and easily view exam results. To access your space, go to SiVIEW &#8211; AI for fast, reliable eye exams &nbsp; Enter your email address and your password to log in to the portal. You will then arrive on the home page. [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/no-device-detected-or-connection-issues-with-the-siview-box\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">No device detected or connection issues with the SiVIEW Box<\/h3>\n                    <span class=\"faq-categorie\">Hardware<\/span>                    <div class=\"excerpt-faq\"><p>A connection or operating issue appears to be affecting one or more dongles of the SiVIEW Box v2, preventing the refraction devices from working properly. Here is how to resolve device detection or connection issues with the SiVIEW Box. Launch the SiVIEW Exam application and log in to your SiVIEW account. Select the drop-down menu [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/automatic-switch-from-quick-mode-todeep-mode-what-is-it-for\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Automatic switch from Quick Mode to Deep Mode: what is it for?<\/h3>\n                    <span class=\"faq-categorie\">Opto<\/span>                    <div class=\"excerpt-faq\"><p>Quick Mode is used to check or verify an existing prescription when the clinical context is clear.It provides a simple, effective and fast check, provided that the patient meets certain simplicity criteria, such as: a recent prescription (ideally less than 6 months old); an unremarkable refraction: sphere between \u22125.75 and +3.75 dioptres; cylinder less than [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-check-that-your-tablet-is-properly-connected-to-wi-fi-and-internet\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to check that your tablet is properly connected to Wi-Fi and Internet<\/h3>\n                    <span class=\"faq-categorie\">Network<\/span>                    <div class=\"excerpt-faq\"><p>The synchronization of eye exams on the website is not working. The application does not seem to be up to date. The application asks me to connect to the internet when I try to start it. The wifi symbol on the tablet is displaying an exclamation dot. To check if your tablet is properly connected [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/exam-results-which-one-to-choose\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Exam results, which one to choose?<\/h3>\n                    <span class=\"faq-categorie\">Opto<\/span>                    <div class=\"excerpt-faq\"><p>Summary tab Measurement tab In the summary tab, you&#8217;ll find SiVIEW prescription proposals for glasses and contact lenses. &nbsp; In the measurements tab, you&#8217;ll find information about the eye test. The bino perceptual results framed in green correspond to the prescription recommended by SiVIEW. &nbsp; &nbsp; We hope this article has been helpful and that [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-remotely-connect-to-your-siview-tablet-using-the-pre-installed-anydesk-application\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to remotely connect to your SiVIEW tablet using the pre-installed AnyDesk application.<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span>                    <div class=\"excerpt-faq\"><p>My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-download-and-install-anydesk-remote-control-on-a-computer\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to Download and Install AnyDesk Remote Control on a Computer<\/h3>\n                    <span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-add-practitioners-on-the-patient-data-page-in-siview-exam\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to add practitioners on the patient data page in SiVIEW Exam.<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span><span class=\"faq-categorie\">Application<\/span>                    <div class=\"excerpt-faq\"><p>we will see how to add practitioners on the patient data page in the application.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/biocular-balance-checking-the-direction-of-polarization\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Biocular balance: checking the direction of polarization<\/h3>\n                    <span class=\"faq-categorie\">Hardware<\/span>                    <div class=\"excerpt-faq\"><p>Make sure your refraction equipment is polarization-compatible (please refer to manufacturer&#8217;s instructions). Activate biocular balance by polarization : Open the SiVIEW Exam application. Click on the burger menu (icon on the top-left corner of the screen). &nbsp; &nbsp; 3. Select &#8220;Preferences&#8221;. &nbsp; &nbsp; 4. Ensure that the Biocular examination \u201cby polarization \u201d option is activated. [&hellip;]<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-connect-your-box-to-the-internet\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to connect your SiVIEW box to the internet<\/h3>\n                    <span class=\"faq-categorie\">Network<\/span>                    <div class=\"excerpt-faq\"><p>Before starting the connection, make sure that the box is turned on and the tablet is unlocked.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-to-connect-for-the-first-time-your-tablet-to-your-siview-box\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to connect for the first time your tablet to your SiVIEW box<\/h3>\n                    <span class=\"faq-categorie\">Hardware<\/span><span class=\"faq-categorie\">Network<\/span>                    <div class=\"excerpt-faq\"><p>On the SiVIEW box: Turn on your SiVIEW box minimum 2 min before starting the following steps<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/billing-information\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">Billing Information<\/h3>\n                    <span class=\"faq-categorie\">Invoice<\/span>                    <div class=\"excerpt-faq\"><p>I have never received an invoice from SiVIEW. I have received invoices before, but one or more seem to be missing.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/i-cant-connect-to-siview-app-or-siview-client-portal-incorrect-email-or-password\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">I cannot connect to SiVIEW app or SiVIEW client portal: incorrect email or password<\/h3>\n                    <span class=\"faq-categorie\">Account<\/span>                    <div class=\"excerpt-faq\"><p>I can&#8217;t connect to SiVIEW app or SiVIEW client portal even though I&#8217;m using the correct email. I receive a message &#8220;incorrect email and\/or password.&#8221;<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"bloc-faq\">\n                <a class=\"absolutelink\" href=\"https:\/\/siview.ai\/en\/faq-en\/how-contact-siview-support-team\/\"><\/a>\n                <div class=\"imgcol\">\n                    <img decoding=\"async\" class=\"icon-file\" src=\"\/wp-content\/uploads\/2024\/07\/Groupe-3044.svg\">\n                <\/div>\n                <div class=\"icontentfaqcard\">\n                    <h3 class=\"titre-faq\">How to contact SiVIEW Technical Support<\/h3>\n                                        <div class=\"excerpt-faq\"><p>I need technical assistance, but I can&#8217;t find how to contact the SiVIEW Technical Support.<\/p>\n<\/div>\n                <\/div>\n            <\/div>\n            <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assistance SiviewBox\u00ae v2 Filter by item category Can&#8217;t find the answer to your problem? Contact our Technical Support Fill in our customer support form or contact our specialists. 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