I am experiencing latency during my exam

Remote or Direct

The SiVIEW tablet can connect to the box in two modes: direct mode, by connecting to the Wi-Fi network broadcast by the SiVIEW box, and remote mode, via the Internet for remote access.

Remote mode

Remote mode allows the tablet to access the box remotely via the Internet, through an intermediary service, providing off-site access but depending on network quality and connection availability.

Direct mode

Direct connection is recommended because the box broadcasts its own Wi-Fi network, allowing the tablet to connect locally. This connection mode provides faster and more stable communication. It ensures greater reliability for configuration, operation, and maintenance.

How to connect in direct mode ?

Step 1: Access the Wi-Fi settings and configure the network

  • When you are on the SiVIEW home page, click on the “i” icon at the bottom left of your screen.
  • Then click on « Wi-Fi ».
  • Ensure that the tablet is connected to the SiVIEW-XXXX network (XXXX being the box number).

=> You can easily find the reference for your SiVIEW BOX on the label attached to its side.

  • If this is not the case, select the appropriate network from the list of available Wi-Fi networks.

Do not connect to any other network.

Step 2: Check the configuration of the SiVIEW box

  • Go back to the SiVIEW home page and launch the SiVIEW Exam application.
  • Enter your username and password
  • On the first page of the application: Go to the « Burger » menu at the top left
  • Then click on « Preferences »

Next, select « SiVIEW Box Settings » by tapping several times on the store name at the top of the page

  • Make sure you can see the devices in your refraction room under the SiVIEW Box.
  • Then click on « Connect to my SiVIEW-BOX (v2) »
  • Make sure your Box v2 is properly connected (green check mark + green dot = Direct).
  • Note: If the check mark symbol does not appear, you must click on the box number to select it.

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