Our dongle works like a remote control: it uses an infrared signal that must be pointed toward the screen to function properly. Please make sure there are no obstacles between the dongle and the screen, and that it is positioned facing the screen.

• Please also consider the following setup: when the screen is positioned above the patient, the infrared dongle should be pointed toward the mirror.

• The IR dongle is a small black box with the inscription SiVIEW on the top and a green light at the back. It is usually positioned high up, above the phoropter.
• The absence of a green light may indicate a connection issue. Start by replacing the cable connecting the SiVIEW box to the IR dongle. If the indicator light still does not turn on, please contact us so that we can arrange for the replacement of the dongle.

Important: it is the smooth side of the dongle that must be facing the screen, not the side where the green LED is located.

For any further questions or if you need additional information, please do not hesitate to contact us.