Check your Wi-Fi connection

• Make sure you are connected to the “SiVIEW-XXXX” network and not to any other network.
  ⚠️ This connection is critical for the proper functioning of the solution.

• Verify that no other networks are saved on the tablet :

  • Go to the Wi-Fi settings screen.

  • In the top right corner, tap the three dots → Advanced settings → Manage networks.

  • Delete all saved networks except the one belonging to your Box.

Open the application

• Log into the SiVIEW application.

Access the Box settings

• In the top left corner, tap the button to access the Settings, then select Preferences.

• At the top of the screen, tap your shop name several times quickly.

• The Box settings option should appear at the top of the screen. Tap on it.

Verify the connection mode

• On the screen showing your devices and Box, you will see two modes: DIRECT and REMOTE (as shown in the red box in the image below).

• Ensure that the mode is set to DIRECT.

• If it is not, tap Connect to my SiVIEW-BOX (v2)

• A line with your Box number will appear. Tap it to confirm the connection.

• Make sure a ✅ green checkmark appears — this indicates the connection was successful.

Final step

• Your connection type should now be set to DIRECT.

👉 If latency issues persist after these steps, please contact our technical support team.