When the store encounters connection problems with a box, examinations remain stored locally on the tablet without being transmitted to the server. When changing tablets, synchronizing data from the old tablet preserves patient files and ensures continuity of medical information.

• Preservation of existing patient records.
• Reduced discrepancies in reports and dashboards.
• Data continuity without loss or duplication.

Before returning the tablet to SiVIEW.

• Confirm that the tablet is connected to the Internet.
• Open the SiVIEW Exam application.

1. Go to the “Patient list” menu

2. Each patient is displayed with information such as :

• ID number
• Information
• Date of birth
• Last examination

3. If a patient does not have an ID number in front of its information, but instead displays two green arrows, this means
that the view exam has not yet been synchronized with the server.

4. To synchronize these tests manually :

• Slide your finger down the screen to restart synchronization.

5. Make sure that all sight tests are synchronized:

• Go to the SiVIEW server and compare the sight tests with those on the tablet.
• Take the last examination performed on the tablet and check that it appears on the server.

After receiving the new tablet.

To configure the new tablet with the box, please follow the detailed instructions in the configuration guide available online:

Consult the configuration guide for the new tablet here.–> Confirm V1 guide to set up link!!

This guide contains precise steps for connecting the tablet.

• Restart the tablet and try synchronization again.
• If the problem persists, contact technical support.

• No. Synchronization must be performed prior to return, otherwise local data will be lost.

• Check that the number of patients displayed on the server corresponds to the data recorded before the tablet was changed.
• Report any discrepancies to technical support.