To resolve your autoref issue as quickly as possible, please make sure you have the following two pieces of information ready.
A single connection setup is supported :
You can find those informations UNDER the autoref, please lay it carrefuly on the side to have access.
On the dongle you should see a green light:
If the dongle is not connected as shown in the picture, no data transfer will work.
The USB dongle should NOT be connected directly to the autoref.
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or contact our specialists.
