When the store encounters connection problems with a box, examinations remain stored locally on the tablet without being transmitted to the server. When changing tablets, synchronizing data from the old tablet preserves patient files and ensures continuity of medical information.

• Preserve existing patient records.
• Reduce discrepancies in reports and dashboards.
• Continuity of data without loss or duplication.

Before returning your tablet to SiVIEW.

• Confirm that the tablet is connected to the Internet.
• Open the SiVIEW Exam application.

1. Go to the “Patient list” menu
2. Each patient is displayed with information such as :

• ID number
• Information
• Date of birth
• Last examination performed

3. If a patient does not have an ID number in front of his information, but instead displays two green arrows, this means that
examination has not yet been synchronized with the server.

4. To synchronize these exams manually :

Drag down with your finger on the screen to restart synchronization.

5. Make sure all your eye exams are synchronized:

Go to the SiVIEW server and compare the eye exams with those on the tablet.
Take the last examination performed on the tablet and check that it appears on the server.

After receiving your new tablet.

To configure the new tablet with the box, please follow the detailed instructions in the configuration guide available online:

Consult the configuration guide for your new tablet here.

This guide contains precise steps for connecting the tablet.

• Restart the tablet and try synchronization again.
• If the problem persists, contact technical support.

No. Synchronization must be performed prior to return, otherwise local data will be lost.

• Check that the number of patients displayed on the server matches the data recorded before the tablet was changed.
• Report any discrepancies to technical support.