SiviewBox® v1

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What happens if a patient initially indicates a preference for a cylinder but later achieves better visual acuity without it ?

Optometry & Exams

SiVIEW prioritizes the best visual outcome, even if that means excluding the cylinder after testing.

Can the approach to checking the cylinder differ between eyes and between patients ?

Optometry & Exams

Absolutely. The method to check cylinders is tailored to each patient\’s unique profile and can differ between the right and the left eye. This customization ensures the examination\’s accuracy and relevance to each patient\’s needs.

How does SiVIEW approach cylinder examination in eye tests ?

Optometry & Exams

SiVIEW employs a dynamic algorithm that adapts to the patient\’s specific needs. The application guides the user through the examination process, indicating where they are in the test sequence, such as whether the assessment is focused on the sphere or the cylinder, the bino, the add etc….

Does SiVIEW always check for the presence of a cylinder ?

Optometry & Exams

SiVIEW systematically checks for cylinder presence, adjusting the method based on age, visual profile, and test context.

How does SiVIEW handle examinations for patients who have undergone cataract surgery ?

Optometry & Exams

SiVIEW adapts the exam for post-cataract patients by ensuring proper brightness perception checks and guiding through near-vision testing manually if necessary.

How does the red-green test work ?

Optometry & Exams

The red-green test (also called the duochrome test) is a subjective test used at the end of refraction to fine-tune the spherical value of the optical correction. This test checks whether the image is formed precisely on the retina. In other words, whether the optical correction is properly adjusted. The patient reads letters displayed on […]

SiVIEW Quick Exam

Optometry & Exams

Explanation of the Quick Exam mode in SiVIEW, allowing for a rapid yet reliable eye test process.

How to Force Patient List Synchronization

Troubleshooting & Errors

If you notice that the patient list is not updating automatically, you can manually force synchronization by following these steps : 1️⃣ Open the application and go to the patient list.2️⃣ Make sure you are at the top of the list.3️⃣ Swipe down with your finger.4️⃣ A small refresh icon will appear, and synchronization will […]

SiVIEW exam: training mode

Optometry & Exams

Overview of the training mode feature for safe learning and practice without recording results.

Selection of Binocular Acuity Thresholds in the SiVIEW Exam Application

Optometry & Exams

How to set or adjust the binocular acuity thresholds within SiVIEW for accurate results.

Box V1_Synchronizing Patient Lists for a Change of Tablet

Hardware & Setup

When the store encounters connection problems with a box, examinations remain stored locally on the tablet without being transmitted to the server. When changing tablets, synchronizing data from the old tablet preserves patient files and ensures continuity of medical information. Preservation of existing patient records. Reduced discrepancies in reports and dashboards. Data continuity without loss […]

How does SiVIEW decide whether to prescribe a cylinder for a patient ?

Optometry & Exams

SiVIEW determines cylinder prescriptions based on visual acuity outcomes and patient responses.

What method does SiVIEW use to determine the presence of a cylinder?

Optometry & Exams

For initial cylinder detection, SiVIEW applies the Freeman Four Position Method.

Customizing your SiVIEW access password

Accounts & Access

Step-by-step guide to change your password.

Exam results, which one to choose?

Optometry & ExamsReports & Data

Clarification on different exam result types.

How to remotely connect to your SiVIEW tablet using the pre-installed AnyDesk application.

Hardware & Setup

Use AnyDesk to remotely access your SiVIEW tablet for support or configuration assistance.

How to Download and Install AnyDesk Remote Control on a Computer

Hardware & Setup

Guide for installing AnyDesk on a PC to enable remote support.

How to add practitioners on the patient data page in SiVIEW Exam.

Accounts & AccessOptometry & Exams

Learn how to add or manage practitioners directly from the patient data interface within the SiVIEW Exam.

Biocular balance: checking the direction of polarization

Optometry & Exams

Ensure the accuracy of biocular balance by validating the proper direction of polarization.

Billing Information

Invoice

I have never received an invoice from SiVIEW. I have received invoices before, but one or more seem to be missing.

I cannot connect to SiVIEW app or SiVIEW client portal: incorrect email or password

Accounts & Access

What to do if you encounter login issues due to incorrect credentials or access errors.

How to contact SiVIEW Technical Support

Troubleshooting & Errors

Find out how to reach our technical team quickly for assistance or troubleshooting.

Box V1_How to Pair My Tablet and SiVIEW Box via Bluetooth?

Hardware & Setup

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.

How to check that your tablet is properly connected to Wi-Fi and Internet

Hardware & Setup

Instructions to confirm that your tablet is connected to an internet network.