SiviewBox® v1

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Biocular balance: checking the direction of polarization

Make sure your refraction equipment is polarization-compatible (please refer to manufacturer\’s instructions). Activate biocular balance by polarization : Open the SiVIEW Exam application. Click on the burger menu (icon on the top-left corner of the screen).     3. Select \”Preferences\”.     4. Ensure that the Biocular examination “by polarization ” option is activated. […]

Billing Information

Invoice

I have never received an invoice from SiVIEW. I have received invoices before, but one or more seem to be missing.

I cannot connect to SiVIEW app or SiVIEW client portal: incorrect email or password

Network

I can’t connect to SiVIEW app or SiVIEW client portal even though I’m using the correct email. I receive a message “incorrect email and/or password.”

How to contact SiVIEW Technical Support

Network

I need technical assistance, but I can’t find how to contact the SiVIEW Technical Support.

How to Pair My Tablet and SiVIEW Box via Bluetooth?

Network

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.

How to check that your tablet is properly connected to Wi-Fi and Internet

Network

The synchronization of eye exams on the website is not working.