SiviewBox® v1

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What is the difference between the different types of reports (complete report, primo prescription, simplified report)?

Opto

This report provides a detailed analysis. It includes all measurements, visual correction, and observations, for thorough monitoring or specific needs. It is presented over multiple pages to cover all the information. This report concerns a first request for glasses. Medical authorization is required to establish or modify the visual correction. This report is for people […]

Losing connection with the head and/or the screen

Hardware

I can\’t control the head and/or the screen with SiVIEW. Check that the dongle is correctly aimed at the screen. This dongle works like a remote control: it uses an infrared signal that must be directed toward the screen to function properly. Make sure there are no obstacles between the dongle and the screen, and […]

When is the Snellen E used?

Opto

The Snellen E is used when performing a distance vision test to measure a patient’s ability to distinguish details at a certain distance. It is used for illiterate patients, for those who do not speak the country’s language, and often for young children. Launch the SiVIEW Exam application and log in to your SiVIEW account. […]

SiVIEW Exam: training mode

Application

I have new contractors who need to be trained on how to use SiVIEW, or I want to replay an exam with SiVIEW. How can I perform a full exam without it being counted in the statistics of my dashboard ? Here is how to start a training exam with the SiVIEW solution. Open the […]

Customizing your SiVIEW Access Password

Account

Go to your computer. Open a web browser and enter the following adress, or click the link: https://my3.siviewtech.com/login Enter your username and password (these are the same credentials you use to log in to the application on the tablet). Click the icon at the top right of the screen, then click your login username. Once […]

How do I access my personnal account and view my data on the SiVIEW server ?

Account

Your personnal account is designed to help you find your patients, access their records, and easily view exam results. To access your space, go to SiVIEW – AI for fast, reliable eye exams   Enter your email address and your password to log in to the portal. You will then arrive on the home page. […]

Exam results, which one to choose?

Opto

Summary tab Measurement tab In the summary tab, you’ll find SiVIEW prescription proposals for glasses and contact lenses.   In the measurements tab, you’ll find information about the eye test. The bino perceptual results framed in green correspond to the prescription recommended by SiVIEW.     We hope this article has been helpful and that […]

How to remotely connect to your SiVIEW tablet using the pre-installed AnyDesk application.

Account

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.

How to Download and Install AnyDesk Remote Control on a Computer

Application

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.

How to add practitioners on the patient data page in SiVIEW Exam.

AccountApplication

we will see how to add practitioners on the patient data page in the application.

Biocular balance: checking the direction of polarization

Hardware

Make sure your refraction equipment is polarization-compatible (please refer to manufacturer’s instructions). Activate biocular balance by polarization : Open the SiVIEW Exam application. Click on the burger menu (icon on the top-left corner of the screen).     3. Select “Preferences”.     4. Ensure that the Biocular examination “by polarization ” option is activated. […]

Billing Information

Invoice

I have never received an invoice from SiVIEW. I have received invoices before, but one or more seem to be missing.

I cannot connect to SiVIEW app or SiVIEW client portal: incorrect email or password

Account

I can’t connect to SiVIEW app or SiVIEW client portal even though I’m using the correct email. I receive a message “incorrect email and/or password.”

How to contact SiVIEW Technical Support

I need technical assistance, but I can’t find how to contact the SiVIEW Technical Support.

How to Pair My Tablet and SiVIEW Box via Bluetooth?

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.