SiviewBox® v2

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How does the red-green test work ?

Optometry

The red-green test (also called the duochrome test) is a subjective test used at the end of refraction to fine-tune the spherical value of the optical correction. This test checks whether the image is formed precisely on the retina. In other words, whether the optical correction is properly adjusted. The patient reads letters displayed on […]

SiVIEW Quick Exam

Optometry

The Quick Exam is a method used to verify the relevance of an existing prescription. It includes fewer control loops than a Deep Exam, which aims to deliver a full, detailed analysis Quick Exam : Designed to validate an existing correction. Make sure the initial values are relevant (presciption less than 6 months old, autorefraction, […]

How to Force Patient List Synchronization

If you notice that the patient list is not updating automatically, you can manually force synchronization by following these steps : 1️⃣ Open the application and go to the patient list.2️⃣ Make sure you are at the top of the list.3️⃣ Swipe down with your finger.4️⃣ A small refresh icon will appear, and synchronization will […]

Synchronizing Patient Lists for a Change of Tablet

When the store encounters connection problems with a box, examinations remain stored locally on the tablet without being transmitted to the server. When changing tablets, synchronizing data from the old tablet preserves patient files and ensures continuity of medical information. Preserve existing patient records. Reduce discrepancies in reports and dashboards. Continuity of data without loss […]

SiVIEW exam: training mode

I have new employees who need to be trained in using SiVIEW, or I would like to replay an exam without it being recorded in my dashboard statistics. How can I perform a complete test without impacting my data ? Follow these steps to launch a training exam using the SiVIEW solution. Launch the SiVIEW […]

Selection of Binocular Acuity Thresholds in the SiVIEW Exam Application

The SiVIEW Exam application allows you to conduct in-depth vision exams using different binocular acuity thresholds. This guide provides detailed explanation on: The available thresholds The selection criteria Built-in warnings within the app Best practice recommendations The goal is to help users choose the most appropriate binocular acuity threshold based on the patient\’s characteristics The […]

How does SiVIEW decide whether to prescribe a cylinder for a patient?

Optometry

I can’t connect to SiVIEW app or SiVIEW client portal even though I’m using the correct email. I receive a message “incorrect email and/or password.”

What method does SiVIEW use to determine the presence of a cylinder?

Optometry

I can’t connect to SiVIEW app or SiVIEW client portal even though I’m using the correct email. I receive a message “incorrect email and/or password.”

Customizing your SiVIEW access password

Go to your computer. Open a web browser and type in the following address or click on the link https://my3.siviewtech.com/login Enter your login and password (the same you use to connect to the application on your tablet).   Click on the icon at the top right of the screen, then on your login.   Once […]

Exam results, which one to choose?

Summary tab Measurement tab In the summary tab, you\’ll find SiVIEW prescription proposals for glasses and contact lenses.   In the measurements tab, you\’ll find information about the eye test. The bino perceptual results framed in green correspond to the prescription recommended by SiVIEW.     We hope this article has been helpful and that […]

How to remotely connect to your SiVIEW tablet using the pre-installed AnyDesk application.

Network

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.

How to Download and Install AnyDesk Remote Control on a Computer

Network

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.

How to add practitioners on the patient data page in SiVIEW Exam.

we will see how to add practitioners on the patient data page in the application.

Biocular balance: checking the direction of polarization

Make sure your refraction equipment is polarization-compatible (please refer to manufacturer\’s instructions). Activate biocular balance by polarization : Open the SiVIEW Exam application. Click on the burger menu (icon on the top-left corner of the screen).     3. Select \”Preferences\”.     4. Ensure that the Biocular examination “by polarization ” option is activated. […]

How to connect your SiVIEW box to the internet

Before starting the connection, make sure that the box is turned on and the tablet is unlocked.

How to connect for the first time your tablet to your SiVIEW box

On the SiVIEW box: Turn on your SiVIEW box minimum 2 min before starting the following steps

Billing Information

Invoice

I have never received an invoice from SiVIEW. I have received invoices before, but one or more seem to be missing.

I cannot connect to SiVIEW app or SiVIEW client portal: incorrect email or password

Network

I can’t connect to SiVIEW app or SiVIEW client portal even though I’m using the correct email. I receive a message “incorrect email and/or password.”

How to contact SiVIEW Technical Support

Network

I need technical assistance, but I can’t find how to contact the SiVIEW Technical Support.

How to check that your tablet is properly connected to Wi-Fi and Internet

Network

The synchronization of eye exams on the website is not working.