SiviewBox® v2

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How does SiVIEW decide whether to prescribe a cylinder for a patient?

Optometry

I can’t connect to SiVIEW app or SiVIEW client portal even though I’m using the correct email. I receive a message “incorrect email and/or password.”

What method does SiVIEW use to determine the presence of a cylinder?

Optometry

I can’t connect to SiVIEW app or SiVIEW client portal even though I’m using the correct email. I receive a message “incorrect email and/or password.”

Customizing your SiVIEW access password

Go to your computer. Open a web browser and type in the following address or click on the link https://my3.siviewtech.com/login Enter your login and password (the same you use to connect to the application on your tablet).   Click on the icon at the top right of the screen, then on your login.   Once […]

Exam results, which one to choose?

Summary tab Measurement tab In the summary tab, you\’ll find SiVIEW prescription proposals for glasses and contact lenses.   In the measurements tab, you\’ll find information about the eye test. The bino perceptual results framed in green correspond to the prescription recommended by SiVIEW.     We hope this article has been helpful and that […]

How to remotely connect to your SiVIEW tablet using the pre-installed AnyDesk application.

Network

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.

How to Download and Install AnyDesk Remote Control on a Computer

Network

My tablet has been replaced due to loss, theft, or malfunction, and I want to pair my new tablet with my SiVIEW Box.

How to add practitioners on the patient data page in SiVIEW Exam.

we will see how to add practitioners on the patient data page in the application.

Biocular balance: checking the direction of polarization

Make sure your refraction equipment is polarization-compatible (please refer to manufacturer\’s instructions). Activate biocular balance by polarization : Open the SiVIEW Exam application. Click on the burger menu (icon on the top-left corner of the screen).     3. Select \”Preferences\”.     4. Ensure that the Biocular examination “by polarization ” option is activated. […]

How to connect your SiVIEW box to the internet

Before starting the connection, make sure that the box is turned on and the tablet is unlocked.

How to connect for the first time your tablet to your SiVIEW box

On the SiVIEW box: Turn on your SiVIEW box minimum 2 min before starting the following steps

Billing Information

Invoice

I have never received an invoice from SiVIEW. I have received invoices before, but one or more seem to be missing.

I cannot connect to SiVIEW app or SiVIEW client portal: incorrect email or password

Network

I can’t connect to SiVIEW app or SiVIEW client portal even though I’m using the correct email. I receive a message “incorrect email and/or password.”

How to contact SiVIEW Technical Support

Network

I need technical assistance, but I can’t find how to contact the SiVIEW Technical Support.

How to check that your tablet is properly connected to Wi-Fi and Internet

Network

The synchronization of eye exams on the website is not working.